 |
|
|
|
|
|
|
|
 |
 |
 |
 |
 |
 |
 |
|
 |
|
|
|
| Job View: | 11-19-2008 | |
| Job #: | 8169 | none |
| Company: | Shemin Nurseries | |
| Job Title: | Customer Service Manager (CSM) | |
| Job Type: | Employee | |
| Job Status: | Full-Time | |
| Job Category: | Nursery | |
| Description: | POSITION DESCRIPTION Position: Customer Service Manager (CSM) Overview • This position is responsible for overseeing all operational functions at the site including customer service, production, maintenance, transportation and safety. Duties • Deploy and monitor sales/service resources to ensure superior customer service throughout all product areas • Ensure a smooth and effective site production process including the loading and shipping of material, receiving and unloading of material, superior product maintenance, and implementation of site merchandising • Direct and monitor inventory control processes (cycle counts) to meet inventory turn goals and minimize scrappage and waste • Oversee all transportation activities including scheduling and maintenance of vehicles, and site maintenance. Ensure compliance with all safety regulations and policies • Contribute as a key member of the site management team on issues of improved customer service and cost control • Evaluate customer satisfaction and manage a process of continuous improvement in site customer service • Coordinate service process to enhance availability inquiries, price quotes, bids and special orders • Ensure the proper availability to technical support for customer inquiries Requires • BS degree in Horticulture or related field, and in depth knowledge of the horticulture industry and products • Minimum 3-5 years specific experience in managing production, maintenance and service resources in an operational environment • Strong customer service processes evaluation and process improvement skills • Excellent organizational ability, a high degree of initiative, excellent communication skills and a team orientation • Ability to provide input for cost analysis, planning and budgeting • Experience in hiring, developing, training and motivating a team • Demonstrated commitment to superior customer service and high quality standards | |
| Yrs of Exp. Reqd: | 3-4 yrs | |
| Job Address: | ||
| Address: | 1414 Wilmington Pike | |
| City: | West Chester | |
| State: | Pennsylvania | |
| Zip: | 19382 | |
| Country: | United States of America | |
| Job Contact: | ||
| Name: | Darren Linck | |
| Email: | jobs@shemin.net | |
| Phone: | 203-207-5007 | |
| Fax: | 203-794-0281 | |